THE 360 WAY: SMARTER IT FOR GROWING BUSINESSES

Q: What does "The 360 Way" mean in practice?

The 360 Way means every decision is designed to strengthen your business. From proactive maintenance to transparent reporting, our process ensures technology consistently supports your goals.

Q: How is 360 Smart Networks different from other IT companies?

We combine the responsiveness of a local IT partner with the resources and expertise of an enterprise-level provider, all delivered with clarity and care.

Q: Does 360 offer on-site and remote support?

Yes. Our team provides hybrid support using remote monitoring for speed and on-site visits when hands-on service is required.

Q: How can I get started?

Simply reach out for a free consultation. We will review your current IT setup, identify gaps, and show how The 360 Way can simplify and strengthen your operations.

THE PEOPLE, PRINCIPLES, AND PURPOSE BEHIND 360

At 360 Smart Networks, we do more than deliver IT services — we redefine what dependable technology partnership looks like. The 360 Way is our commitment to proactive strategy, transparent communication, and lasting results that drive real business growth

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About 360 Smart Networks

360 Smart Networks, founded in 2002, provides professional-grade managed IT, cybersecurity, and strategic technology consulting to businesses across Atlanta, Charlotte, and the Southeast. While we support organizations across a range of industries, we specialize in serving Architecture, Engineering and Construction (AEC) firms—helping them protect critical project data, improve collaboration, and keep projects moving without technology getting in the way.

Our mission has always been to deliver measurable business value through technology. We achieve this by reducing the true cost of IT, strengthening cybersecurity, improving reliability, and implementing solutions that enable teams to work more efficiently and productively.

Headquartered in Roswell, Georgia, with offices serving clients throughout Atlanta, Charlotte, and the Southeast, together with our international operations in South Africa, we provide seamless 24/7 support through strategically overlapped engineering teams.

Our Mission

With more than 75 full-time, in-house technology professionals supporting over 100 organizations, we build long-term partnerships based on proactive service, technical excellence, and an unwavering commitment to helping our clients succeed.

At 360 Smart Networks, our mission is to build lasting, mutually beneficial partnerships, enabling clients to focus on their core objectives while we enhance their operations through technology and service. Simply put, our goal is to be “The Trusted Partner for Professional Grade IT

“The Trusted Partner for Professional Grade IT.”

MEET THE TEAM

Our Values

Our values guide everything we do at 360 Smart Networks. Reliability, integrity, and innovation drive how we support our clients, work as a team, and deliver dependable IT excellence.

Helping People – We are trusted partners dedicated to understanding and addressing the technology challenges our clients face.
Solving Problems – We see problems as opportunities for growth and take the initiative to pursue solutions that help our clients and team members.
Winning Together – We celebrate our clients’ and team members’ victories as our own. We foster a culture of collaboration, where every voice is valued, and every contribution matters.

Our Principles

Our principles shape how we work each day. We stay proactive, not reactive. We communicate clearly, act transparently, and deliver solutions that make technology simple, secure, and effective. Above all, we hold ourselves accountable, ensuring every action we take drives measurable results for our clients.

1. Always Do the Right Thing — No Matter the Cost

Trust is earned through actions, not promises.

We do what’s right for our clients, even when it’s harder, less convenient, or costs us more in the short term. That means honest recommendations, transparent communication, and owning issues instead of deflecting them.

If something isn’t in your best interest, we’ll say so.
If we make a mistake, we’ll fix it.
If there’s a better path forward, we’ll advocate for it.

This principle is the foundation of every long-term client relationship we build.

2. The Right Tool for the Job

Technology should solve problems – not create new ones.

We are vendor-aware, not vendor-driven. Every environment, business model, and risk profile is different, and we design solutions accordingly. That means selecting tools based on fit, reliability, security, and long-term value, not trends or commissions.

Whether it’s infrastructure, cloud, security, or productivity platforms, our focus is simple:

The right solution
Properly designed
Implemented the right way

Professional-grade IT requires intentional choices—not one-size-fits-all stacks.

3. People First

Technology exists to support people—not the other way around.

We believe great IT starts with understanding the people behind the business: leadership, internal teams, and end users. We design systems that enable productivity, reduce friction, and support how people actually work.

Internally, we invest in our team so they can bring clarity, confidence, and calm to every interaction. Externally, we treat our clients as partners—not tickets or account numbers.

When people are supported well, technology performs better—and businesses move faster.

Specialist IT Solutions for every industry

While we support businesses across a wide range of industries, we specialize in delivering managed IT and cybersecurity services for Architecture, Engineering and Construction firms. Every solution is tailored to your industry’s unique technology, security, and operational requirements.

Engineering

Empower your engineers with secure, high-performance systems that keep complex projects moving without interruption.

Construction

From the office to the job site, our IT services keep construction teams connected, coordinated, and on schedule.

Business Services

Drive performance and productivity with flexible, scalable IT solutions that grow with your organization.

Financial Services

Protect sensitive data and meet compliance demands with advanced cybersecurity and reliable IT infrastructure.

Legal

Protect client confidentiality with secure, compliant IT services designed specifically for law firms and legal professionals.

Manufacturing

Minimize downtime and maximize productivity with proactive IT solutions that keep your production line running efficiently.

Non-profit

Empower your mission with affordable, reliable IT support that keeps your team connected and focused on impact.

Real Estate

Simplify operations and strengthen client trust with IT systems built for speed, mobility, and data security.

Wholesale

Streamline logistics and inventory management with secure IT systems that improve visibility and reliability across your supply chain.

Architecture

Technology that supports collaboration and creativity. We deliver IT solutions that help architects design, share, and build with confidence.

”This company was built around a simple idea: do the right thing, design IT intentionally, and put people first. That mindset allows us to deliver professional-grade IT that’s reliable, secure, and aligned with how our clients actually operate. When IT is done right, it becomes a competitive advantage – not a constant concern.
Terrance StoryChief Executive Officer, 360 Smart Networks

Our History

From our humble origins to our current stature as a trusted leader in the Southeast, 360 Smart Networks remains steadfast in our mission: to deliver engineered IT that is as reliable as it is revolutionary. Because in a world where technology moves fast, the best companies don’t just keep up, they lead.

From Humble Beginnings to Industry Leadership: The Story of 360 Smart Networks

In 2002, two visionary engineers, (Marius and Nantes), set out to redefine what business technology could be. From a modest Atlanta workspace, they founded Interfuse CTI, a small, engineering-driven IT firm built on a simple but revolutionary belief: technology should be precise, predictable, and pain-free. What began as a niche IT support service quickly blossomed into a transformative force, evolving into a strategic partner for businesses seeking innovation, stability, and clarity in an increasingly complex digital world.

A Vision Reimagined: The Birth of 360 Smart Networks

In 2010, the company embraced a bold new identity: 360 Smart Networks. This rebranding was more than a name change, it was a declaration of purpose. The founders recognized that businesses deserved a holistic, 360-degree perspective on their IT ecosystems, encompassing infrastructure, security, and long-term strategy. This shift marked a departure from reactive fixes to a proactive, standards-driven approach, ensuring clients remained not just stable, but resilient, secure, and always one step ahead of potential disruptions.

Engineered with Precision, Built on Discipline

Rooted in the rigorous methodologies of mechanical and civil engineering, 360 Smart Networks forged services on the principles of discipline, process, and meticulous documentation. Where others might improvise, the 360 team engineered solutions with precision, crafting IT environments where uptime, performance, and security were not afterthoughts, but the foundation of every interaction. This commitment to excellence became the cornerstone of their reputation, earning trust from clients who valued reliability over shortcuts.

Expanding Horizons: A Southeast Legacy

As word of our unwavering dedication spread, 360 Smart Networks extended its reach beyond Atlanta, establishing a presence in Charlotte, the Southeast, and across the broader Southeast. Focused on organizations with businesses that demanded robust IT infrastructure without the burden of an in-house army, the company became the go-to partner for industries that rely on technology to drive their missions: Architecture, Engineering, Construction, Manufacturing, and Professional Services. our expertise became a lifeline, enabling clients to focus on growth while 360 Smart Networks quietly ensured the technology behind their operations ran seamlessly.

Today’s Innovation, Tomorrow’s Advantage

Today, 360 Smart Networks delivers a meticulously integrated suite of services, Managed IT, Cybersecurity, Backup and Disaster Recovery paired with Strategic Consulting, tailored to meet the evolving needs of modern businesses. Programs like TekSurance exemplify our commitment to creating secure, high-performing IT environments that empower leadership to focus on innovation, not infrastructure. Behind the scenes, the team works tirelessly to keep systems running smoothly, turning technology into a strategic asset rather than a source of stress.

The Heart of the Brand: Integrity, Innovation, and Unwavering Commitment

At the core of 360 Smart Networks lies a culture built on honesty, direct communication, and an unrelenting pursuit of “a better way” to do IT. This philosophy shapes every client relationship, every solution, and every interaction. Long-term partnerships are forged not just on contracts, but on trust. Transparent guidance, a relentless focus on improvement, and a belief that technology should elevate, not complicate, businesses upon their journey to success.

Our Managed IT Solutions

From managed IT and cybersecurity to cloud, collaboration, and AI-driven solutions, we deliver the technology Architecture, Engineering and Construction firms need to work securely, efficiently, and grow with confidence.

Backup & Recovery

Secure backups. Rapid recovery. Zero downtime.

Cloud Advancement

Streamline operations with secure cloud solutions.

AI Automation

Automate the repetitive work behind every project.

Cybersecurity

Protecting your business from evolving threats.

Helpdesk Support

Our friendly experts deliver fast, reliable, and lasting IT support.

Network Monitoring

Around the clock, 24/7 oversight of your network.

Technology Consulting

Transform technology strategy into business advantage.

Is your IT provider delivering enough value?

Get an independent AEC Cyber & IT Health Check to assess your current provider, uncover risks and identify practical opportunities to improve support, security, planning and IT value, with no obligation to switch.

START A FREE RISK ASSESSMENT SCHEDULE A CALL

98

Client satisfaction rating across all service tickets.

15

Years of delivering reliable, growth-focused IT services

100

24/7/365 Monitoring and support — because your business doesn’t stop

The 360 Difference

While most IT providers react to problems, we prevent them. Our approach combines enterprise-grade security, proactive monitoring, and personalized service to deliver measurable results.

Strategic IT Partnership

We align technology with business goals — not the other way around.

Proactive Support

Continuous monitoring and early intervention keep your systems healthy 24/7.

Dedicated Engineers

Our certified experts work directly with your team, not through a ticketing maze.

Transparent Communication

No jargon, no surprises — just clear updates and accountability.

End-to-End Services

From cloud to cybersecurity, we handle your full IT ecosystem.

Why Businesses Switch to 360

Many organisations remain with an underperforming IT provider because changing feels disruptive or risky.

Our structured onboarding process makes the transition controlled, secure and carefully managed. We document the environment, validate security, communicate clearly with stakeholders and plan every stage to minimise business disruption.

Dedicated onboarding leadership
Structured systems discovery
Documentation and access review
Security and backup validation
Clear transition communication
Minimal operational disruption

Already Have Internal IT?

Many of our clients do.

Our co-managed IT services strengthen internal teams with additional expertise, specialist cybersecurity resources, proactive monitoring, project support and extra capacity when it is needed.

You retain control and institutional knowledge. We provide the systems, people and experience that help your team operate more effectively.

START A FREE 2 MINUTE RISK ASSESSMENT

Serving AEC Firms across the Southeast

From our Atlanta and Charlotte teams, we deliver proactive managed IT, cybersecurity and cloud solutions to Architecture, Engineering and Construction firms across the Southeast, combining local support with strategic technology expertise.

Clients served across Atlanta, Charlotte and the Southeast

Managed IT Services Atlanta

Trusted IT partner delivering managed services, cybersecurity, and cloud solutions for businesses in Atlanta, Georgia. Schedule your free IT assessment today.

Managed IT Services Charlotte

A trusted IT partner delivering managed services, cybersecurity, and cloud solutions for businesses in Charlotte, North Carolina. Schedule your free IT assessment today.

Managed IT services (MSP) that keep your systems running with proactive monitoring and scalable support.

Managed Cybersecurity Services (MSSP) with 24/7 monitoring, threat detection, and proactive protection.

Backup & Disaster Recovery

Safeguard data and ensure quick recovery.

Cloud Advancement

Streamline operations with secure cloud solutions.

AI & Automation

Automate the repetitive work behind every project.

Network Monitoring

Around the clock, 24/7 oversight of your network to prevent downtime.

Helpdesk Support

Our helpdesk engineers provide quick, dependable, and lasting IT support.

Technology Consulting

Strategic guidance to drive IT growth.

Architecture

Optimised IT for Revit, BIM and design collaboration.