Kudzu

 

Desktop/Server & Network Support

360 Smart Networks provide a fully customizable IT support solution through our TekSurance™ support program. Depending on your level of in-house technical skill Teksurance will fill the knowledge and manpower gap to ensure seamless operation of all your data and voice systems. Whether you need someone to maintain and manage all or a combination of your servers, desktops, remote users or specific applications, Teksurance™ is your answer

Benefits

  • Month to month – no long term commitment
  • Fixed cost
  • Proactive support instead of reactive break-fix chaos
  • Single point of contact and guaranteed availability
  • Multiple ticket logging options (on-line, e-mail, phone, automated)
  • Detailed monthly reports
  • Ongoing technology consulting and budgeting

Teksurance™ Includes:

  • 24\7 Monitoring of hardware, systems and processes
  • Unlimited on-site and off-site Support and maintenance
  • On-site and off-site backups and disaster recovery solutions
  • On-going patch management
  • Anti-Virus and anti-spam solutions
  • Continuous security compliance auditing
  • Automated ticket creation in case of monitored system failure
  • Automated ticket escalation and resolution
  • Reduced rates on new projects